Return Policy

Effective Date: December 13, 2024

At AyurCrate, your satisfaction is our priority. This Return Policy outlines the conditions and process for handling returns, exchanges, and refunds for our subscription boxes and other products.

1. General Policy

Due to the nature of our products, we do not accept returns on opened or used items. However, we are committed to resolving issues related to damaged, defective, or incorrect items.

2. Damaged or Defective Items

  1. Eligibility:

    • If you receive a damaged or defective item, contact us within 7 days of delivery.

    • Provide a description of the issue along with clear photos of the damaged or defective item and packaging.

  2. Resolution:

    • We will review your request and may offer a replacement, refund, or store credit, based on the nature of the issue.

3. Incorrect Items

  1. Eligibility:

    • If you receive an item that differs from what you ordered, contact us within 7 days of delivery.

  2. Resolution:

    • We will provide a prepaid return label and send the correct item once the incorrect item is returned (if applicable).

4. Subscription Boxes

  1. Non-Returnable Items:

    • Subscription boxes are non-returnable and non-refundable, except in cases of damage or incorrect contents as described above.

  2. Cancellation Policy:

    • Subscription cancellations must be made before the next billing cycle to avoid being charged for the upcoming month. See our Terms of Service for more details.

5. Refund Process

  1. Refund Approval:

    • Refunds will be issued once we receive and inspect the returned item, if applicable.

  2. Refund Method:

    • Approved refunds will be processed back to the original payment method within 5-10 business days.

6. How to Request a Return or Refund

  1. Contact Us:

    • Email hello@ayurcrate.com with your order details and a description of the issue.

  2. Provide Evidence:

    • Attach any required photos or documentation to support your request.

7. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products.

  • Gift cards.

  • Final sale or clearance items.

8. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us:

Email: hello@ayurcrate.com

Thank you for choosing AyurCrate. We value your trust and are here to ensure your experience exceeds expectations.